Privacy Policy

Effective Date:Thu, Aug 25 2025

Last Updated:Aug 21 2025

Aromax ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

1. Information We Collect

When you interact with Aromax, we may collect the following information:

Personal Information:

Name, email address, phone number, and company/organization details.
Login credentials (username and password).
Government or legal identifiers if required for contracts.

Contract & Order Information:

Contract details (type, payment method, approval status).
Order history, product preferences, and progress tracking (farming, cleaning, packaging, shipping).
Uploaded documents (proof of payment, bag-mark requests, compliance files).

Payment Information:

Payment type (Advance, LC Contract, Cash Against Document).
Bank transfer or payment confirmation details (no direct card processing by Aromax).

Technical Information:

IP address, browser type, device information.
Cookies and usage data for website functionality and analytics.

2. How We Use Your Information

We use the information collected to:

Verify your identity and create user accounts.
Process and manage contracts and orders.
Track and update order progress.
Communicate with you via email, SMS, or in-app notifications.
Verify and confirm payments.
Maintain system security and prevent fraud.
Improve our services and user experience.

3. How We Share Your Information

We do not sell your personal data. However, we may share information in the following cases:

With Authorized Staff: To manage contracts, approve orders, and assist users.
With Financial Institutions: Banks or payment providers for payment verification.
For Legal Compliance: If required by law, regulation, or court order.

4. Data Storage & Security

Your personal information is stored on secure servers.
We use encryption and access controls to protect data.
Only authorized staff have access to sensitive information.
We retain data only as long as necessary for business, legal, or compliance purposes.

5. Your Rights

Depending on your location, you may have the right to:

Access the information we hold about you.
Request corrections to your personal data.
Request deletion of your account and associated data.
Restrict or object to certain data processing activities.
Receive a copy of your data (data portability).

To exercise your rights, contact us at admin@aromaxtrading.com.

6. Cookies & Tracking Technologies

Aromax may use cookies and similar technologies to:

Keep you logged in.
Store session preferences.
Analyze site usage to improve performance.

You can disable cookies in your browser, but some features may not work properly.

7. Children's Privacy

Aromax is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

8. International Data Transfers

If you are accessing Aromax from outside Ethiopia, your data may be transferred and stored in countries with different data protection laws.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

10. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us:

Company:Aromax Coffee Export

Email:admin@aromaxtrading.com

Phone:+251919389152